How to update ticket details on the support portal?

Created by Ishika Razdan, Modified on Mon, 25 Sep 2023 at 08:12 PM by Ishika Razdan

You may review a support ticket to ensure all required information is accurate and up to date, make any necessary edits or updates, and either resolve the ticket if the issue has been addressed or close it if the matter is no longer relevant.

To do the above:

  1. Log into your MyMahotsav support portal through
  2. Click on 'View All tickets' under the search bar or Tickets on the top right-hand corner of the webpage. 
  3. If you have a list of tickets raised, you can use the filters and sort option on the right-hand side to search for your tickets or scroll down and search for the ticket.   
  4. Click on the ticket name to open it. 
  5. You can add a comment by clicking on reply or on the text box asking to "Click here to add comment".                              
  6. If you wish to include another person in the mail loop (as cc) for this specific ticket, you can do so by clicking on the Add people.                                       
  7.  To close a ticket, click on Close issue. 

  8. You can update the ticket details like Type and Priority by clicking on the drop-down menu and changing the same. Once edited, click on Update.   

  9. You will receive an email if our agent replies to your ticket.

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